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  1. CrossWave® / CrossWave® Pet Pro | Brush Not Turning

    Follow these steps if your brush roll is not spinning   Test for power Plug machine in Recline handle Select a cleaning mode (Rug or Hard Floor) to power machine ON Does your machine turn... Answer ID: 3833

  2. CrossWave® / CrossWave® Pet Pro | No Power

    Updated   Check setting controls Machine does not power ON until a cleaning mode is pressed Brush roll does not begin to turn until machine is reclined If machine turns ON but shuts off after... Answer ID: 173

  3. CrossWave® / CrossWave® Pet Pro | No Suction

    Updated     Follow these steps to resolve no/low suction   General Maintenance Cleaning & maintaining your BISSELL® products will solve 90% off common machine issues. The float on your... Answer ID: 4397

  4. CrossWave® / CrossWave® Pet Pro | Loud / Excessive Noise

    If CrossWave is making a loud noise, follow these steps to resolve   Recline check When reclined, the brush will spin - this sound is normal CrossWave can operate up to 80 decibels with both... Answer ID: 172

  5. CrossWave® / CrossWave® Pet Pro | Leaking

    If you are experiencing Leaking, follow these steps to resolve:   Diagnose where leak is occurring  If leaking from dirty water tank, foot, or vents > Go to Leaking from Dirty Water... Answer ID: 3839

  6. CrossWave® / CrossWave® Pet Pro | Shuts Off Automatically

    If your machine is shutting off automatically after turning it on, follow these steps to resolve   Test for power Plug machine in Recline handle Select a cleaning mode (Rug or Hard Floor) to... Answer ID: 3832

  7. CrossWave® / CrossWave® Pet Pro | No Spray

    Follow these steps if you're experiencing no/low spray The trigger on handle must be held in order for machine to produce spray   Check clean water tank Clean water tank on back of the... Answer ID: 3834

  8. CrossWave®/CrossWave® Pet Pro | Streaking on floor

    If you are experiencing streaks on your floor while cleaning, follow these steps to resolve:   How to use machine It is not recommended to use the CrossWave on any waxed floors Check you... Answer ID: 1408

  9. CrossWave® / CrossWave® Pet Pro | Cleaning & Emptying the Dirty Water Tank

      Follow these steps to learn how to clean and empty the dirty water tank on your CrossWave   When to empty dirty water tank Empty dirty water tank after each use CrossWave makes high... Answer ID: 164

  10. CrossWave®/CrossWave® Pet Pro | Difficult to Push

    If CrossWave is difficult to push, try these steps to resolve It will be more difficult to push if CrossWave is cleaning thick or high carpet or a sticky mess on a bare floor   Inspect wheels... Answer ID: 273