If your the pads of your SpinWave® aren't turning or your machine won't turn on, follow these steps to resolve the issue:
Reasons pads might stop spinning
- Machine turns off automatically when upright
- Pushing down or stepping on the foot
- Using on carpet or rugs
- Using without pads on bare floors
- Disc screw not fully tightened
Reset machine
- Place machine upright
- Unplug and plug back in
Check Discs
- There may be loose screws
- Remove pads and tighten screws in discs
- Check to make sure rectangular Velcro pads are not raised/out of place
- Press back into place so they lay flat on the disc
- If you cannot push them back to lay flat, a new disc should be ordered > Parts & Accessories
Check cord
- Unplug machine > Check cord for damage
- Cord should be smooth and free of rips and punctures
- Prongs in plug should be intact with no damage
- If cord is damaged > Contact Us
Test outlet
- Test outlet with a cell phone charger or small appliance
- If outlet works with another device > Contact Us
- If outlet does NOT work > Test on a different outlet
Great!
We're glad you can get back to cleaning! Should you need any additional support, please review one of the related articles below or head back to support.bissell.com.
